Job description
Technical Support Engineer
Cork City- Hybrid
My client is on the lookout for a Technical Support Engineer to join their company, you will play a central role in customer interactions and overall customer satisfaction. You will deliver top-tier technical assistance and guarantee customer contentment. The ideal candidates will demonstrate a strong sense of urgency and responsibility in resolving customer concerns. They will be empowered to make decisions in the best interest of the customer and advocate for them within a collaborative team environment. The right fit for this role may not necessarily be the most seasoned, but rather someone with a passion for learning, a positive demeanor, and a steadfast focus on customer needs.
Responsibilities:
- Promptly respond to customer support requests within specified guidelines and SLAs.
- Resolve product-related issues through thorough troubleshooting or escalation.
- Document knowledge through KB articles and case notes.
- Contribute to ongoing projects aimed at enhancing team effectiveness.
- Provide technical mentorship and coaching to junior team members.
- Collaborate closely with Engineering and Product teams to provide feedback for product enhancements.
- Undertake additional responsibilities as required.
Requirements:
- Exceptional Customer Service skills.
- Minimum 1 year of hands-on Linux administration experience.
- At least 3 years of industry experience in System Administration or Technical Support.
- Strong networking skills with experience troubleshooting TCP/IP, VPN, etc., and familiarity with tools like Wireshark.
- Proficiency in troubleshooting MS Office products.
- Basic understanding of SQL, capable of writing and interpreting basic queries.
- Familiarity with orchestration and Kubernetes.
- Broad knowledge of various cloud technologies such as Google Drive, Box, OneDrive, etc.
- Excellent written and verbal communication skills.
Bonus Skills:
- Experience with Kubernetes.
- Familiarity with Postgres and Elastic Search.
- Experience with storage platforms like NetApp, EMC, etc.
- Understanding or interest in Machine Learning, NLP, or Text Vectorization.
- Scripting experience
If interested please apply.
Please note:
We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.
Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/
Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.
We look forward to working with you.