Job description
Stelfox is working closely with a innovative player in the U.S, who is using wasted/stranded energy as their main source to power high performance computing data centres that their customers rely on when running energy intensive GPU's for AI, running LLM's, Computational biology, fluid dynamics or other resource intensive computational services.
The company is opening a new office in Dublin/Ireland as they first international office outside of the U.S due to their global expansion plans as they rollout more modular DC's with AI-focused GPU clusters for customers.
Due to this expansion, we are looking for a Lead IT System Support Engineer or equivalent to help support all they internal users and well as customers on various company IT projects.
The role sits inside the Service Desk function, however this is no ordinary service desk, as only 15% of your time is resolving tier 2/3 tickets, with the remaining 85% of your time firmly focused on various internal IT projects that company users and customers rely on daily from an operational standpoint.
Some recent example include:
- Rolling out a new MDM (Mobile Device Management) platform for users via Google MDM.
- Office IT fitout for new locations to ensure users are setup and able to access company resources
- Rolling out and management of an IAM solution for employee and customer identity access.
As the first person in this team in Dublin/Ireland, you will cover activities such as:
- Onboarding / offboarding employees/customers from access/security perspective
- Support Desk projects
- Handling escalations tickets via Jira
- Adopt new IT support and management platforms.
- Ensure systems are compliant with security policies
- Manage and monitoring IT assets within the office.
- Be invovled in IT projects that affect users.
- Ability to mentor and lead other junior team members as the team grows.
- Providing handoffs to U.S team when they come online.
Preferred experience / skills:
- Prior experience covering Tier 3 escalations issues.
- Prior experience with EDR/XDR platforms.
- Prior expeience with MDM automation (like GoogleMDM, JAMF, Kandji)
- Prior experience with Identity management platfroms and SSO, SAML 2.0 etc.
- Experience working in a project based environment.
- Experience supporting Macs, Linux and Window machines using command line
- Previous experience working in large enterprises with a significant end-user audience.
- Experience working with SaaS platforms from a support environment preferred.
You will be the first person in this team in Dublin so plenty of scope for growth in the role as the office expands in Dublin.
Feel free to apply for immediate consideration or an initial confidential conversation.
Please note:
We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.
Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/
Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.
We look forward to working with you.
