IT Help Desk Analyst

Posted 31 October 2024
Salary Market related
LocationCork
Discipline Systems & Infrastructure
Reference9862
ContactConor O'Sullivan

Job description

IT Help Desk Analyst

Based in Cork, Ireland

Hybrid role

 

 

About My Client

 

My client focuses on enhancing help desk operations by combining advanced automation and human expertise to deliver efficient and customer-centric support. Their services help businesses streamline routine tasks, improve operational efficiency, and elevate user satisfaction through tailored workflows and analytics. They are seeking an IT Help Desk Analyst to provide hands-on technical support in a fast-paced environment. You'll work closely with colleagues, customer IT teams, and internal stakeholders to resolve issues and ensure seamless service delivery.

 

 

Key Responsibilities

 

  • Provide prompt, effective technical support, ensuring positive outcomes for users.
  • Diagnose and resolve technical issues while maintaining professionalism and patience.
  • Collaborate with Engineering teams to develop IT automation workflows, reducing manual interventions.
  • Working shift and on-call patterns as part of a rotation process to support U.S customers.

 

 

Your Expertise

 

Technical Skills:

 

Proficient in:

 

  • Google Workspace, Microsoft 365, and Slack.
  • Operating systems including Microsoft Windows and macOS.
  • Help desk tools like Jira, ServiceNow, and FreshDesk.
  • Knowledgeable in:
  • Networking protocols like TCP/IP and troubleshooting network issues.
  • Identity and Access Management systems.
  • Mobile Device Management platforms such as JAMF.

 

Non-Technical Skills:

 

  • Strong communication and interpersonal skills to build rapport with customers and team members.
  • A quick learner who can adapt to new technologies.
  • Skilled in prioritization and decision-making under pressure.

 

 

Requirements:

 

  • Minimum of 2+ years of experience in an IT support role.
  • A proactive problem-solver with a focus on delivering exceptional service.
  • An effective team player with a collaborative approach to resolving issues.

 

 

If this sounds like the right opportunity for you, we'd love to hear from you! Apply today and bring your expertise to a team committed to excellence.

Please note:

We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.

Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/

Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.

We look forward to working with you.