Job description
Title: Support Developer
Experience: 2+ years of experience in a customer support environment
Employee Status: Full Time, Permanent
Hybrid working
My clients company provides industry-specific tools, enabling businesses to thrive in today's dynamic landscape. Their software powers a significant number of transactions daily across various global markets. Their vision is to position the businesses at the core of mobility, achieved by delivering innovative solutions and transforming industries.
Role
As a Support Developer, you will join a dedicated global team committed to delivering exceptional support to industry clients.
Responsibilities
• Offer comprehensive business support within the motor industry.
• Conduct in-depth analysis of product-related issues.
• Apply fundamental troubleshooting skills and technical expertise.
• Identify, analyze, and resolve customer problems.
• Provide support to clients ranging from small businesses to large enterprises.
• Assist customers via phone, email, or ticket system, offering technical and business guidance on our products.
• Collaboratively identify and analyze problems of moderate complexity.
• Meet and maintain agreed service levels and established goals.
• Work independently with minimal supervision.
• Document cases and resolutions clearly in the CRM system, taking ownership of critical cases when necessary.
What You Bring
• Over 2 years of experience in a customer support role.
• Ability to comprehend technical issues and apply technical concepts.
• Excellent communication skills, including adapting to the customer's communication style and de-escalating stressful situations.
• Strong listening skills.
• Proven troubleshooting abilities.
• Effective collaboration with team members.
• Establish and maintain positive relationships with customers and suppliers.
• Prioritize and multitask effectively.
• Root cause analysis skills and solution implementation capabilities.
• Flexibility for short-term travel to various company locations if required.
Qualifications
• BS degree or Diploma in Computer Science, Engineering, or a related field.
• Familiarity with Zendesk, Jira/Confluence, and Putty.
• API Support Experience
• B2B or SaaS experience is advantageous.
If interested please apply!
Please note:
We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.
Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/
Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.
We look forward to working with you.